Growth & Experience Associate
Lekki Phase 1, Lagos • Monday – Friday • 8:00 AM – 5:00 PM
We are hiring a detail-oriented and people-focused Growth & Experience Associate to support customer
engagement, loan processing, and retention efforts. This role bridges operations and client service, ensuring
seamless delivery of our lending and deposit offerings while enhancing the Sciart customer experience.
What You’ll Do
• Support end-to-end loan and deposit processing workflows within defined turnaround timelines
• Collect and organize client documentation and onboarding data
• Handle inbound and outbound calls with professionalism and empathy
• Maintain real-time client records, update CRM systems, and resolve complaints
• Coordinate walk-in client sessions and explain product features clearly
• Monitor service delivery timelines and flag process bottlenecks
• Manage mail (incoming/outgoing) and support basic admin requests
• Compile reports on customer satisfaction and experience metrics
• Prepare reports, client presentations, and research notes for internal teams
• Uphold Sciart’s process standards, documentation protocol, and brand tone
Qualifications
• B.Sc. in Business Admin, Marketing, or related field (minimum 2:1)
• Strong interpersonal and client-facing communication skills
• Tech-savvy: Word, Excel, PowerPoint, CRM familiarity
• Ability to work collaboratively in a fast-paced team
• Must reside in or reliably commute to Lekki Phase 1
• Demonstrated proactivity, curiosity, and attention to detail
About Us
Sciart Finance champions financial inclusion for individuals and small to medium-sized businesses, especially those overlooked by traditional banks. Our licensed, purpose-driven team blends rigorous analysis (that’s the science) with thoughtful creativity (that’s the art) to deliver advisory, financing, and investment solutions that genuinely elevate lives and ventures.
What Sets Us Apart
• Fairness, integrity, and teamwork are values that mean more than words to us; they guide how we serve clients, collaborate internally, and define success.
• We believe in investing not just in finance, but in people: providing continuous learning, inclusive career paths, and perks that reflect our commitment to wellbeing, equity, and excellence.
By choosing a career at Sciart, you embark on a journey where your work matters, not only to businesses, but to communities striving to thrive.
Equal Opportunity
Sciart Finance is committed to being an Equal Employment Opportunity employer. We treat every individual with respect and fairness, regardless of race, religion, ethnicity, sex (including pregnancy, childbirth, reproductive health, or related medical conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, political views, or any other legally protected characteristic.
You can view our full Equal Employment Opportunity notice here.
You can view our full Equal Employment Opportunity notice here.
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